
Consumers Tell Mobile Carriers how to Save Millions Rich Tehrani CEO Home About Me Archives Contact TMCnet Blogs TMC Events Online Communities TMCnet Home Communications and Technology Blog Tehrani.com Communications and Technology Blog Latest news in IP communications , telecom , VoIP , call center CRM space Subscribe Consumers Tell Mobile Carriers how to Save Millions March 22, 2012 Tweet Wireless carriers spend millions on contact center calls related to device questions from their subscribers and to lean more Amdocs recently commissioned a survey which shows that while 83 of the 2,900 consumers surveyed are aware of self-service options , only 37 of consumers use them . Why You may think because they don't have access to a PC or perhaps they have an Apple iDevice and are afraid the